Monitoring of IT systems in Baumit branches provided as a service from GAMO Cloud. In 1st phase, we plan to implement the monitoring service in 22 main branches around Europe with monitoring over 600 hosts and services. We provide the monitoring as a service from GAMO Cloud, to keep the ability to monitor the status of monitored hosts and services also in a case of infrastructure failure. Thank to this the Baumit uses a service with high guaranteed availability and added value. There are overview dashboards and mobile application available for use, connected to the central system part of monitoring service in cloud.
Monitoring part is connected with robust ITSM tool operated by Helpdesk department. Helpdesk operators manage the processes respecting ITIL standards and communicate directly with customer`s specialists in English language. Currently we provide monitoring service in first eight locations in Europe: France, Spain, Poland, Czech Republic, Slovakia, United Kingdom, Switzerland and former Yugoslavia states..