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Incident management

Basic level of IT support

IT monitoring can be extended to include services provided by the Customer Service Centre.  Our operators provide oversight of key IT systems, manage all specified requests, provide a basic level of support, manage, and evaluate processes associated with incident handling towards the client or third-party resolvers. Complex incidents may be referred to IT specialists for resolution, who are outsourced for selected tasks as agreed with the client.

How to properly integrate IT into business systems and existing processes so that everything works well together? Don't be afraid to take advantage of outsourced IT management services or in the case of changes into IT infrastructure. 

Why to choose our services?
Operators are flexible in responding to current client requests; we handle approximately 3,000 direct client requests per year.
We register and manage approximately 57,000 monitored incidents per year according to agreed procedures.
We provide real-time notification of non-standard incidents, proactively preventing outages.
Didn't find exactly what you were looking for? Take a look at our IT Outsourcing services.
Corporate IT requires continuous operation and reliable security. Leave the IT administration to us, we have years of experience, know-how and specialists.

IT infrastructure management | SLA

Customer centre services

IT specialist services

Monitoring as a service

Microsoft 365

Do you have questions about our products or services? Feel free to contact us!

If you do not want to wait for an answer by e-mail, you can contact us by phone:

+421 48 437 2000

Contact us

Viac informácií

The operator company GAMO a.s., Kyjevské námestie 6, 974 04 Banská Bystrica hereby informs the data subject that it is interested in processing his personal data for the purpose of: informing the data subject about our services, products, news and events through direct marketing, and at the same time is interested in processing the personal data of the affected person for this purpose, especially in the scope of: name and surname, contact e-mail address, telephone contact of the person. The operator informs the person concerned that he has the right to revoke this consent to the processing of his personal data at any time by sending an e-mail to The affected person in accordance with Art. 6 par. 1 letter a) Regulation of the EP and the Council (EU) 2016/679 on the protection of natural persons in the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC hereby expresses its consent to the processing of its personal data in the specified scope and for the given purpose.