GAMO provides for the Ekoltech company the Incident Management System solution, adapted to the needs of client’s infrastructure and to agreed parameters within SLA contract. IT systems supervision in the form of monitoring as a service covers 24 hours a day.
The service with the guaranteed availability of 99.97% enables to flexibly respond to the changes in operation parameters in IT infrastructure, eliminates failures which might threaten the production. According to the level of incidents it automatically sends notifications through the agreed manner, informs about the identified problem.
Monitoring of the critical parts of IT infrastructure offers the overview of the system condition and possibility of immediate assignment of incidents onto the entitled technician. At-a-glance view dashboard and mobile application connected to the central monitoring solution is available.
Deeper analysis of the data collected in the report offers a complex view on the infrastructure operation, notifies about the possibility of the occurrence of the issue in the future and thus offers space and time for its elimination.
Immediate implementation of highly available and modern solution without the need to invest into own infrastructure and development. Saving own personnel capacities for the solution implementation and maintenance. Minimization of impact of IT infrastructure and related services failures on the company’s smooth operation.
Security rules optimization according to client’s requirements, monitoring and evaluation of security incidents including taking the measures to eliminate them. Encrypting data communication within the WAN network.